Legal Documents

These Merchant Terms and Conditions ("Agreement") are entered into between Proximo Consultancy Ltd (ACN 639 933 494), trading as Payhubz, of 43 Austral Avenue, Westmead NSW 2145, Australia ("Payhubz", "we", "us", "our") and the entity or individual completing the merchant application ("Merchant", "you", "your").

By submitting a merchant application, accessing the Payhubz merchant portal, or using any Payhubz payment services, you agree to be bound by this Agreement in its entirety.

Payhubz provides merchant acquiring, payment facilitation, internet payment gateway (IPG), and payment terminal acceptance services ("Services") to eligible businesses operating in Australia, New Zealand, India, and Thailand. The specific Services available to you are set out in your approved merchant application and associated schedule.

You must be a legally registered business entity in good standing in your jurisdiction of operation. Payhubz reserves the right to conduct Know Your Business (KYB) and Know Your Customer (KYC) verification, including identity verification of beneficial owners and directors, credit checks, and ongoing transaction monitoring, at any time during the term of this Agreement. Approval of a merchant application is at Payhubz's sole discretion.

You agree to: (a) comply with all applicable laws, regulations, and card scheme rules (Visa, Mastercard, eftpos Australia, and any other applicable scheme); (b) maintain accurate and current business information with Payhubz; (c) process only bona fide transactions arising from the genuine sale of goods or services; (d) not process transactions that are illegal, fraudulent, or in breach of card scheme rules; (e) maintain appropriate PCI DSS compliance for your environment; (f) promptly notify Payhubz of any suspected fraud, data breach, or security incident.

Merchant Discount Rates (MDR), transaction fees, monthly service fees, and any other applicable charges are set out in your approved pricing schedule. Payhubz reserves the right to amend fees with 30 days' written notice. Settlement of funds is subject to the applicable settlement schedule, reserve requirements, and any holds imposed for risk management purposes.

You are liable for all chargebacks, reversals, and dispute costs arising from transactions processed under your merchant account. Payhubz may debit your nominated settlement account or reserve fund for chargeback amounts, associated fees, and penalties imposed by card schemes.

You must not use Payhubz services to process transactions relating to: illegal goods or services; gambling (unless licensed); adult content (unless specifically approved); firearms or weapons; cryptocurrency exchanges; multi-level marketing schemes; or any activity prohibited by applicable law or card scheme rules.

Payhubz may suspend or terminate your merchant account immediately and without notice if: (a) you breach any provision of this Agreement; (b) Payhubz suspects fraudulent or illegal activity; (c) your chargeback ratio exceeds card scheme thresholds; (d) you become insolvent or subject to external administration; or (e) Payhubz is required to do so by a card scheme, regulator, or law enforcement authority.

To the maximum extent permitted by law, Payhubz's total liability to you for any claim arising under or in connection with this Agreement is limited to the fees paid by you to Payhubz in the three (3) months preceding the event giving rise to the claim. Payhubz is not liable for any indirect, consequential, special, or punitive damages.

This Agreement is governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.

Payhubz may amend these Terms at any time by publishing updated terms on this website. Continued use of the Services after the effective date of any amendment constitutes acceptance of the amended Terms.